Issue:
Customers need to update delivery address after placing an order.

Cause:
Address changes are time-sensitive and must occur before dispatch.

Resolution:

• Guide customers through the app:
  1. Ask them to open the app and log in.
  2. Navigate to My Orders.
  3. Select the relevant order.
  4. Tap Edit Address.
  5. Enter the new address and confirm changes.
• Verify the updated address and confirm changes via email and SMS.
• If the dispatch window has passed, explain options for rerouting or cancellation.