Quick ID: 

• “Destination country?” “Travel dates?” 

Steps: 

1. Collect phone/account number. 
2. Add roaming pass or enable roaming. 
3. Guide device settings (Data Roaming ON). 
4. Share usage tips (Wi-Fi, offline maps). 

Escalate: Roaming not working after activation. 

Talk Track:
“I’ve enabled roaming and added a pass. Turn on Data Roaming and restart when you land.”