Quick ID: 

• “Current plan?” “Average monthly usage?” 

Steps: 

1. Collect phone/account number. 
2. Review last 3 cycles usage. 
3. Suggest 2–3 plans based on usage. 
4. Confirm effective date (today vs. next cycle). 
5. Explain proration and first-bill impact. 

Escalate: Customer disputes eligibility or promo terms. 

Talk Track:
“You’re using X GB on average. This plan gives you Y GB and saves ₹Z monthly.”